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Garuda Indonesia SAP support case study | SAP AMS | Remote
PT Garuda Indonesia SAP Technical Support & Application Managed Service
PT Garuda Indonesia SAP Technical Support & Application Managed Service
Reliable SAP Technical Support & Application Managed Service by PT Garuda Indonesia

Garuda Indonesia SAP support case study

Profil Perusahaan

Garuda Indonesia SAP support case study Garuda Indonesia adalah sebuah perusahaan Badan Usaha Milik Negara (BUMN) yang beroperasi di sektor transportasi udara. Sebagai maskapai penerbangan nasional Indonesia, Garuda Indonesia menyediakan pelayanan dalam penerbangan penumpang dan kargo ke berbagai destinasi domestik dan internasional. Dalam operasinya, Garuda Indonesia menggunakan sistem SAP sebagai platform utama untuk mendukung proses bisnis yang beragam.

Tantangan

  • Volume support ticket yang tinggi: Garuda Indonesia mengalami lebih dari 200 support ticket per bulan yang berkaitan dengan modul SAP BASIS, ABAP, FICO, MM, HCM, SAP BW, dan SAP Netweaver Portal. Menangani jumlah tiket yang besar membutuhkan sumber daya dan kemampuan teknis yang memadai.
  • Keterbatasan sumber daya internal: Garuda Indonesia memiliki tim IT internal yang terbatas, yang tidak mampu menangani semua permintaan dukungan SAP dengan cepat dan efisien.
  • Kompleksitas SAP: Sistem SAP Garuda Indonesia terdiri dari berbagai modul dan komponen yang saling terintegrasi. Memahami dan mengatasi masalah di seluruh lingkungan SAP yang kompleks membutuhkan keahlian dan pengalaman yang mendalam.

Solusi

  • SAP Remote Support: SAPBASIS.ID memberikan dukungan jarak jauh untuk modul SAP BASIS, ABAP, FICO, MM, HCM, SAP BW, dan SAP Netweaver Portal. Tim ahli dari SAPBASIS.ID secara proaktif mengelola dan memantau sistem SAP Garuda Indonesia untuk mendeteksi dan mengatasi masalah yang muncul.
  • Application Managed Service (AMS): SAPBASIS.ID menyediakan layanan AMS yang meliputi pemeliharaan rutin, perbaikan, pembaruan, dan pengembangan tambahan untuk sistem SAP Garuda Indonesia. Tim SAPBASIS.ID bekerja sebagai perpanjangan tim IT Garuda Indonesia, membantu menjaga kinerja dan stabilitas sistem SAP.

Manfaat

  • Responsif terhadap permintaan dukungan: Dengan adanya dukungan SAP Remote Support dari SAPBASIS.ID, Garuda Indonesia dapat merespons permintaan dukungan dengan cepat dan efisien. Masalah-masalah dapat diatasi dengan lebih singkat, yang berdampak positif pada kelancaran operasional perusahaan.
  • Peningkatan kualitas layanan: Dukungan teknis yang komprehensif dari SAPBASIS.ID

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